Refund Policy
Refund & Returns Policy
Last Updated: 07/11/2025
Thank you for supporting my work. Each piece is created with care and craftsmanship. Because of the nature of handmade and custom artwork, please read the Refund & Returns Policy carefully before making a purchase.
1. All Sales Are Final
Due to the uniqueness of original artwork and the personalised nature of commissions:
All sales are final.
We do not offer refunds, returns, or exchanges on original artwork, prints, or custom orders once payment is made.
2. Commissions (Custom Artwork)
A 50% non-refundable deposit is required to confirm a commission.
This covers artist time, materials, planning, and design development.
Once work has started:
• Deposits cannot be refunded
• Changes to the concept or design may incur additional charges
• The final balance must be paid before delivery or collection
3. Digital Products (If Applicable)
Digital downloads, files, or custom design work are non-refundable once delivered.
4. Damaged Orders
If your artwork arrives damaged in transit, please contact us within 48 hours of delivery.
Email: nanabellara@gmail.com
Include:
• Your full name
• Order number
• Clear photos of the damage + packaging
We will review and, where possible:
• Arrange a repair,
• Replace the piece (if it is a print), or
• Assist in a shipping insurance claim.
We cannot accept claims made after 48 hours, as carriers require immediate documentation.
5. Lost or Delayed Parcels
Once shipped, delivery times are outside our control.
Delays due to customs, weather, strikes, holidays, or courier backlogs do not qualify for refunds.
If a parcel appears delayed:
• Please check your tracking number
• Contact your local postal service for updates
If a parcel is declared lost by the carrier, we will support a resolution on a case-by-case basis.
6. Colour Variation Disclaimer
Please note:
Screen and display colours vary by device.
Slight differences between on-screen and in-person colours do not qualify as defects and are not eligible for refunds.
7. Financial Entity & Records
Art sales made on this website are processed through:
Inna Skin Ltd
acting as the financial and administrative body for Nana Bellara.
This does not affect your consumer rights but ensures secure, compliant business operation.
8. Contact
If you have questions about this